FAQs
NODE FAQ
All you need to know about your NODE
How do I clean the sleeve?
Because of the integrated charging circuitry, the sleeve should never be submerged in water or placed in a washing machine. To clean it, simply wipe the canvas and vegan leather surfaces down with a slightly damp microfiber cloth and let it air dry flat.
Is the sleeve waterproof?
The NODE is built to handle the unpredictable nature of travel. The architectural Smokey Grey canvas features a durable, water-repellent treatment to shield your hardware from sudden rain or coffee spills, while the premium black vegan leather is inherently water and scratch-resistant.
Is the NODE TSA and customs-approved?
Yes, 100%. Because it contains no internal batteries, it meets all international aviation compliance standards. Its single-layer flat layout is engineered to pass seamlessly through airport security. At modern X-ray checkpoints, your electronic accessories can remain securely docked inside the sleeve as it glides through the scanner bin.
How do I power the wireless charging stations?
The entire multi-device charging matrix is powered through a single, low-profile USB-C port embedded in the perimeter stitching. You can activate it two ways:
- Direct Wall Power: Plug it into a standard USB-C wall adapter when working near an outlet.
- On-the-Go Power Bank: Plug it directly into a portable power bank to turn any train tray table or outdoor terrace into an active charging station.
What type of power brick or power bank should I use?
For optimal performance and to charge all three devices at maximum speed simultaneously, we recommend using a power source (wall adapter or power bank) that supports 30W Power Delivery (PD) or higher.
What size sleeve do I need for my laptop?
We offer the NODE in two precisely tailored sizes:
- 14" Version: Engineered specifically for the MacBook Pro 14", MacBook Air 13", and most premium 13-inch ultrabooks. (Maximum laptop dimensions: 350mm × 224mm).
- 16" Version: Engineered for the MacBook Pro 16" and slim 15.6-inch working laptops. (Maximum laptop dimensions: 392mm × 260mm).
Which devices can I charge on the wireless docks?
- Magnetic iPhone Dock: Supports all MagSafe-compatible iPhones (iPhone 12 through current models) at up to 15W.
- AirPods Drop-Zone: Fits all wireless-charging enabled AirPods and AirPods Pro cases (5W).
- Apple Watch Mount: Compatible with all Apple Watch series and sizes (5W).
Does the NODE have a built-in battery?
To keep the sleeve ultra-thin, lightweight, and fully compliant with strict airline transit regulations, we designed the NODE without an internal lithium-ion battery. It requires an external power source to activate the wireless charging zones.
What should I take note of when charging?
Inspect Cables Regularly: Only use high-quality, certified USB-C to USB-C cables. Discontinue use immediately if the power cable becomes frayed, damaged, or tightly pinched.
Keep Ports Clear: Ensure the USB-C input port on the sleeve remains free of lint, pocket debris, or dust to maintain a stable power connection.
Overnight Charging: Avoid charging overnight. Keep your charging to only when you're working.
Shipping FAQ
Do you ship overseas?
Yes, we ship all over the globe. Shipping costs may apply, and will be added at checkout.
How long will it take to get my orders?
Deliveries can take anywhere from 8-16 days depending on where you are located. Delivery details will be provided in your confirmation email.
Got questions? Feel free to contact us, we're always happy to assist.
Return & Refund FAQ
All you need to know about our Return & Refund Policy
What are your policies guiding your refunds and return?
There are some guidelines regarding the refunds and return. You may view the full guidelines here.

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